Delete your Duesy account and data

1. Deleting your account in the app

You can delete your account yourself, without contacting us:

• Open the Duesy app and sign in.
• Go to Settings (the gear icon at the top right).
• Open the section Account & data.
• Choose Delete account.
• Tell us briefly why you are leaving, and confirm.

If you are the main user of a shared household, you will first be asked to hand the household over to another adult or to remove it together with your account. If you have a paid subscription, it is cancelled as part of the deletion.

2. What gets deleted

When you confirm the deletion, the following is removed from our active systems straight away:

• Your account and sign-in details
• Your profile: name, email address, language, region and settings
• Your items, reminders and payment plans
• Your document records and any files still stored
• Your authorised forwarding addresses and your calendar link
• Your membership of a household, and the household itself if no one else remains
• Your notification and device registrations

3. Exceptions

• Data we are legally required to keep — such as Duesy's own invoicing records for a paid subscription — is kept for the applicable statutory retention period.
• After deletion, limited database data may remain present for a time in technical backups or recovery mechanisms of our infrastructure providers. Those copies are not used for normal processing and disappear in line with the applicable retention and recovery cycles of the provider concerned. Original document files are removed by Duesy's own automatic purge.
• Items you shared inside a household and handed over to another adult remain with that household.

4. If deleting in the app does not work

Cannot sign in, or does the deletion not go through? Email privacy@duesy.io from the email address of your Duesy account and ask us to delete your account. We will verify your request and confirm once the deletion has been carried out.

5. Delete data without deleting your account

You can delete certain data without deleting your Duesy account. Data you can manage yourself in the app — such as items, reminders, payment plans and other saved content — can be deleted directly from the app where that feature is available.

Want to delete data you cannot remove yourself from the app? Send a request from the email address linked to your Duesy account to privacy@duesy.io. Clearly state which data you want deleted. Your Duesy account stays active.

We remove the data from our active systems once the request has been verified and carried out. Data we are legally required to keep may be retained for the applicable statutory retention period. Limited database data may also remain temporarily in technical backups or recovery mechanisms of our infrastructure providers and disappear according to their applicable retention and recovery cycles.

6. More information

Our Privacy Policy explains in full which data Duesy processes and how long it is kept.